Optus Rant

*sigh* I am currently sitting in McDonald's (Maccas to Aussies) and using their free wifi internet in order to be able to check messages and get my daily intake of netty goodness. The reason for this little outing? Optus.

Normally, I have not had much bad to say about the illustrious phone company. From all I have heard, they are far better than Telstra in most things and we've been pretty happy with them. However, last Saturday I picked up the phone to find it had no dial tone. No buzz, no static...nothing. At first thinking it might just be a temporary fault, as does happen, we waited to see if it would come back on. No such luck. Called the fault in to be told that it looked like something had caused our phone line to literally be disconnected. WTF? We haven't changed providers or done anything to our phone of late so we were baffled.

They said they would get a technician to look at it, booked us in for Tuesday morning (no Monday???) and wished us a nice day. Fortunately, the internet seemed to be unaffected so we happily kept ourselves amussed, secure in the fact that Optus would fix everything and we had cells if we really needed to call someone.

This morning, the tech came (never saw him as it was an 'external' booking only) and then got a message saying the phone should be all fixed. No such luck. Messaged them back, they booked another tech for tomorrow morning and voila, more waiting. Only, now I go to get onto my computer and the internet? NO...LONGER...WORKS! Call into the fault line and am pretty much told there is nothing they can do until the phone line itself is fixed. *headdesk*

Um, hello? The phone that was meant to be already fixed? By the tech who did SOMETHING to now knock out our net? *sigh*

Amazing how only a couple hours without reliable internet makes me a little crazy. *twitch*

I'm hoping that all will be fixed tomorrow. In the mean time, I may actually get some cleaning done without the distraction of the computer. Go figure!

Oh, and I have now had my new cell phone for a whole day. I am really starting to get the hang of all the features, have gotten almost everything set up to my liking and have yet to find a fault with it. For most people, the main issue is the lack of external volume control but I see how they have worked it for the different settings and aplications, so it's all good. Lots of texting has already been done thanks to the so-easy-to-use Qwerty pad. So far, so good. Shall keep you posted! *laugh*